Payment & Refund Policy

Priyanka Bookkeeping, founded by Nahida Akter Priyanka, an MBA and BBA graduate in Accounting & Information Systems and a certified QuickBooks Online ProAdvisor, Xero Certified Specialist (Level 3), Xero Payroll Specialist, Wave Accounting Professional, Bookkeeper, and Microsoft Excel professional, provides reliable remote bookkeeping services to small businesses, startups, and eCommerce businesses across Canada, the United States, the United Kingdom, Europe, and the Middle East. Our services include general bookkeeping, catch-up bookkeeping, bank reconciliation, accounts payable and receivable management, payroll support, financial reporting, accounting software support (QuickBooks Online, Xero, and Wave), and virtual assistant services, helping businesses maintain accurate financial records, improve financial visibility, and make informed business decisions.

This Payment & Refund Policy explains our payment terms, accepted payment methods, refund eligibility, cancellation procedures, and client responsibilities. By engaging our services, you acknowledge that you have read, understood, and agreed to this policy. The final scope of work, deliverables, timelines, service fees, payment terms, and other service-specific requirements will always be discussed and confirmed through a mutually accepted written Proposal, Service Agreement, Engagement Letter, quotation, or other written communication before work begins. In the event of any inconsistency between this policy and a separately agreed written document, the terms of the written agreement shall prevail.